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FAQ FOR CONCIERGE SHOPPING / PERSONAL SHOPPER

 

WHO BUYS THE PRODUCTS, ME OR SHIPOUTFROMUSA??

In order to get a quote of the item that you would like to purchase. The SOFU Member has to email the Concierge Service quoting their SOFU ID from their Registered Email ID.

They need to be clear on the Product that they wish to purchase, the size, the colour and the item code.

SHIPoutfromUSA purchases from the authorized store of the Brand or any reputed Top Brand Store in the USA / UK.

The Concierge team will check the product availability and quote if the product is available along with the Concierge charges applicable.

DOES SHIPOUTFROMUSA PROVIDE GUARANTEE ON PRODUCTS?

ShipoutfromUSA Concierge only buys from reputed stores and maintains all purchase details. However no Guarantees/Warranties of any products are provided by ShipoutfromUSA Concierge. For any Warranty/ Guarantee, you may need to buy Add-on Packs. For Example: An Apple Mac is available with a Worldwide Guarantee Add-on Pack with an extra charge.

CAN I ORDER LUXURY BRANDED PRODUCTS FROM USA / UK ?

Most Luxury Brands do not sell all there products online and have them available only at there store.

These Brands do not ship to customers outside the USA / UK.

ShipoutfromUSA Concierge Service can purchase the products for you through their Store Pick Up Service.

For details and a quote you could contact the Concierge Service.

WHEN DO I PAY FOR MY CONCIERGE ORDER ?

As a member of ShipoutfromUSA you need to send an inquiry of the product that you wish to purchase.

ShipoutfromUSA Concierge Team will quote you for the product and will send you an estimate for the purchase of the product which will include the Concierge Charges and the Store Pick Up charges if applicable.

The Member will have to make 100% payment in advance after which the Concierge team will procure the product for the Member.

Incase there is any price difference at the time of purchase this will be billed to the Customer prior to the shipment.

HOW CAN CONCIERGE HELP ME WITH PRODUCTS WHICH ARE NOT AVAILABLE ONLINE ?

Majority of the stores in the US do not sell their entire range of products on their International website.

Many websites do not do International Shipping.

Many products sold by a store is not available online and is only available at the store.

Concierge service can help you with your purchase in all 3 of the above scenarios.

WHY DOES MY CREDIT CARD DECLINES WHEN I MAKE A PURCHASE FROM A REPUTED STORE IN USA / UK?

Some stores have securities built into them to avoid fraudulent transactions. Hence, if your credit card is from a different country/currency there are chances of the website declining the transaction.

In such a scenario, you can use the Concierge Service to place the order for you.

WHY CAN'T I VIEW AN INTERNATIONAL WEBSITE ?

Some websites are Region-Restricted websites which cannot be accessed from outside USA / UK.

If you wish to get a product from such a website, you can contact our Concierge Team and they will help you procure the same.

WHAT TO DO IF THE STORE DOES NOT SHIP TO MY VIRTUAL ADDRESS ?

Some websites have PINCODE restrictions on there deliveries. There are very few of these websites, and our Concierge Service can place the order on your behalf and ship it to alternate addresses in order to procure the item.

Concierge Service Charges will be applicable for such orders.

HOW DO I KNOW IF THE PRODUCT PURCHASED IS GENUINE ?

ShipoutfromUSA only purchases from Stores which deal in authentic products and prefers to purchase from the Brand’s Store itself or Multi-Brand Top Stores.

Purchase proofs such as Invoices can be shared with the customer post to the procurement of the product.

CAN I RETURN THE PRODUCTS PURCHASED VIA CONCIERGE ?

ShipoutfromUSA Concierge Team handover the purchase product to the shipping team on the same day of PURCHASE / RECEIPT.

The package is normally shipped out on the same day therefore a RETURN WOULD NOT BE POSSIBLE to the store in such a scenario

CAN I BUY IN BULK USING CONCIERGE SERVICE ?

Yes you can buy in bulk using the Concierge Service

ARE LOCAL TAXES APPLICABLE TO ME FOR A CONCIERGE ORDER ?

Yes Local Taxes are applicable on all the purchases made in the USA.

DO WEBSITES CHARGE FOR SHIPPING PRODUCTS WITHIN THE US / UK ?

Some websites have a shipping charge for Low value orders.

Several sites provide Standard Shipping free to their customers of over a certain amount.

In case the customer prefers Priority or Express shipping then the customer will have to pay the additional charges for the same.

CAN A PERSONAL SHOPPER HELP ME SHOP IN STORES ?

ShipoutfromUSA has a Personal Shopper Service. These Services are charged as per the terms and conditions of the Personal Shopper which will include an Hourly Fee and a Transport Fee to the store where the Personal Shopper will be shopping.

The Personal Shopper will communicate to the customer directly from the Store.

This service is available by appointment only and has a Fee for the Service.

An advance amount will be taken for all the shopping based on estimate provided.

WILL I GET HELP ON SIZING AND STYLING PRIOR TO PLACING THE ORDERS ?

ShipoutfromUSA has a Stylist team who can help you with Style, Colour, Sizes.

A Professional Stylist from our team will provide you one on one consultation.

This service is available by appointment only and has a Fee for the Service.

FAQ FOR VIRTUAL POSTBOX

 

WHY DO I NEED A SHIPOUTFROMUSA VIRTUAL ADDRESS?

Many sellers in the USA / UK do not ship to other countries. By using your very own Personalized ShipoutfromUSA FREE VIRTUAL ADDRESS.

When you place your order you could use your Virtual Address as your Shipping Address in countries such as USA, UK, UAE and INDIA

ShipoutfromUSA has a low cost economical shipping service to several countries worldwide from USA and UK.

Our shipping services are available for countries like UAE, GSE countries and India.

WHEN TO SCHEDULE DELIVERY AT YOUR MAILBOX ADDRESS?

You can schedule delivery at your Mailbox Address from Monday to Saturday. Sunday being a holiday no deliveries will be accepted. Deliveries will also not be accepted on Bank Holidays / National Holidays of the country.

Monday to Saturday – USA, UK and INDIA
Sunday to Thursday – UAE

WHAT ARE THE MINIMUM AND MAXIMUM SIZE MEASUREMENTS OF PACKAGES THAT I CAN SHIP USING SHIPOUTFROMUSA SERVICES?

ShipoutfromUSA Minimum Size: Can be any weight but the applicable minimum price would be charged Maximum Length:150 cm Maximum length plus girth (2W + 2H) must not exceed 300 cm Packages that exceed the maximum length measurement cannot be shipped.

WHAT SHOULD I ENTER AS MY SHIPPING AND BILLING ADDRESSES ON MERCHANT WEBSITES?

You should enter your very own personalized SHIPoutfromUSA FREE VIRTUAL ADDRESS as your Shipping Address as well as Billing Address which will help you to buy from any Online Stores in the USA.

CAN I SHIP FRAGILE ITEMS THROUGH SHIPOUTFROMUSA ?

We recommend ShipoutfromUSA customers not to order fragile items as many websites do not pack the products for International Shipping.

Incase the customer orders the package containing Fragile Products such as Glass Items, Delicate Items, Delicate Cosmetic Products, Liquid Items they would be at there own risk and will not be entitled to any claims for the damage caused.

All shipping vide shipoutfromusa shipping services are at the customers risk.

CAN I TRACK MY SHIPMENT?

Yes! You can track your shipping details on Membership area.

HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?

In normal case the products reach you within 7 – 15 working days.

However in rare cases there could be shipment delays in case of Bad weather or Flight delay / Clearance delay.

CAN MY FRIENDS AND RELATIVES SEND ME PACKAGES ?

Yes, we will accept shipments from your Friends and Relatives on your behalf. However, Invoice Values and Contents of the Package needs to be provided to us before package is shipped to your country.

If information is not provided, or in case of any Mis-declaration, the package can be held up at Customs Clearance at the destination Country which can impose penalties and higher duty rates.

WHAT DO I DO AFTER PLACING THE ORDER ?

When you place an Online Order, you receive an Order Confirmation email, which is regarded as your Invoice you need to forward this Email followed by the Tracking Detail Email to support@shipoutfromusa.com.

WHAT IF WE RECEIVE A TAMPERED INVOICE WITH WRONG VALUE ?

Any Tampering with the Invoice Values or quantities will impose penalties on the shipment at the time of Customs Clearance.

The Customs of every country have access to Internet and can find out the value of the product.

ARE BRANDED PRODUCTS CHEAPER IN THE USA AND UK ?

American Brands are cheapest if purchase from USA. USA also has the best sales in the world which are ongoing almost all throughout the year.

Lot of Branded products are first released in USA and then made available in the rest of the world. Therefore purchasing from USA has its own advantages.

HOW DO I USE SHIPOUTFROMUSA SHIPPING SERVICES?

To avail facility of SHIPoutfromUSA Shipping Services, you need to register on our website. The services offered are as follows: Virtual Mail Box- A virtual online Shipping Address exclusively for you in the U.S.A. which is provided at the time of Registration. This can be used for all your online purchases made from any online shopping website in the world. Concierge Services- A team of experts will guide you and update you with the best deals for online shopping for any Brands, Sizes and Colors. All you need to do is submit your request and we will do the needful.

MY PACKAGE HAS ARRIVED AT SHIPOUTFROMUSA SHIPPING CENTRE, WHY IS IT STILL NOT REFLECTED UNDER MY ACCOUNT?

Please allow 1-2 working days for ShipoutfromUSA to process your shipment upon arrival at the ShipoutfromUSA Shipping Centre.

WHICH ONLINE MERCHANTS CAN I SHOP FROM?

You can refer to our link of online store in Shipoutfromusa website.

WHAT SHOULD I ENTER AS MY SHIPPING AND BILLING ADDRESSES ON MERCHANT WEBSITES?

You should enter your very own personalized ShipoutfromUSA FREE VIRTUAL ADDRESS as your Shipping Address as well as Billing Address which will help you to buy from all the Top high end online stores in the USA.

CAN I BUY ITEMS FROM RETAILERS THAT ARE NOT LISTED ON YOUR SHOPPING PAGE?

Yes! You can buy from any US retailers or Individuals not listed on our Shopping page.

WHAT ARE THE ITEMS THAT I CANNOT SHIP USING SHIPOUTFROMUSA SHIPPING SERVICES?

You can use SHIPoutfromUSA shipping service to ship any item, except those prohibited by law in force in your RESIDENCE country and the Country of Origin. These items include Explosives, Poisons, Flammable Items, Radioactive Material, Compressed Gas, Corrosive, Firearms, Drones and any items, which, by their nature of packing may expose officers of ShipoutfromUSA to injury or cause damage to other items. Please check back whenever you need to place an order, to make sure that your items are not classified as Dangerous Goods. Please refer to list of Prohibited Items mentioned in our website.

CAN I SHIP COSMETICS, PERFUMES AND OTHER LIQUIDS ?

Cosmetics, Perfumes and other Liquid Items are considered as dangerous goods by the airlines.

These items can be ordered from USA only. However, the Shipping Charges are different from our standard shipping charges.

From UK only Cosmetics can be shipped. Liquids and Perfumes are not permissible to be shipped.

For shipping perfumes and liquids, please check for the shipping charges with our helpdesk, as these may differ from our standard shipping charges.

CAN I BUY LAPTOP, TABS AND MOBILE PHONES ?

Laptops sold in USA are very reasonably priced and are sold cheaper then in most parts of the world.

Branded Laptops carry International warranty.

Laptops available in USA are highly configured and feature rich and are of the latest generation.

It would be good Idea to compare what available in your country with the price of the US, and you may find that purchasing from the US would actually be a good bargain.

CAN I BUY TELEVISION FROM USA ?

USA is very competitive for large size TV’s and TV’s which are of the next generation.

Televisions are generally shipped on Volumetric Weight, and it would be a good idea to compare prices and Model available in your respective country.

Next generation Televisions are generally the ones which have the most attractive prices.